Terms and Conditions

ACT, Inc. will not provide any services without Advance Payment.  Our CREDIT POLICY requires payment in full, including tax for services ordered.  Send the selected forms with your check or credit card information to ACT, Inc. in order for us to provide any equipment or services.  FULL PAYMENT of rentals must accompany your order to qualify for the ADVANCE ORDER PRICES.  ALL ORDERS RECEIVED AFTER THE DEADLINE DATE OR AT THE SERVICE DESK WILL BE CHARGED FLOOR ORDER PRICES.  If advance orders are paid by credit card, additional services or rentals ordered at the show will be applied to the credit card on file.  A $30.00 surcharge will be added to your account for any credit card denials or returned checks.

CANCELLATION POLICY:  Items cancelled the day of move-in before delivery to booth will be charged 50% of original cost; this includes exchanging of previously ordered items.  Items cancelled after delivery to booth will not receive any refund amount since ACT, Inc. provided the service requested.  If a problem should arise concerning missing items previously ordered please see the ACT, Inc. service desk prior to the end of the show, as no credit will be given after the completion of the show. Additional charges will apply for damaged equipment and cleaning charges applied for items returned soiled.

DAMAGED OR MISSING EXHIBITS:  ACT, Inc. and its subcontractors, shall not be responsible for damage to uncrated materials, materials improperly packed, glass breakage or concealed damage.  ACT, Inc. and its subcontractors, ARE NOT, and CANNOT be responsible for loss or theft of exhibitor’s materials after it has been delivered to appropriate booths.  All bills of lading, or shipping documents furnished to ACT, Inc. will be checked at the time of receiving and corrections made where discrepancies exist.  Any freight weighing over 70 pounds must be palletized and able to move with a forklift or pallet jack.

MATERIAL HANDLING CHARGES:  Are the responsibility of the exhibitor, to whom the shipment has been consigned.  The ADVANCE charges include unloading of material at the warehouse, stored free for up to 30 days, delivered to show site, unloaded and delivered to booth at show site, storage of empty containers and then reloaded on outbound carriers truck.  The SHOW SITE charges include unloading materials at show site, deliver to appropriate booth, storage of empty containers and reloaded on outbound carriers truck.  ACT, Inc. will not accept any COD deliveries.

OUTBOUND SHIPMENTS:  Are the exhibitor responsibility, to schedule a freight carrier of their choice to arrive at the show site between the designated hours for pick-up.  If the selected carrier fails to pick-up materials, ACT, Inc. will force the shipment with their preferred carrier.  ACT, Inc. will not be responsible for transporting exhibitor materials to the warehouse for later pick-up.  In the event this situation arises, arrangements must be made prior to the end of the event with the understanding that additional transportation and handling charges will apply.

 

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